| CATEGORIES | REFUND | REPLACEMENT | POST SALES SERVICE |
|---|---|---|---|
| Groceries | |||
| Snacks & Beverages | NO | NO | |
| Packaged Food | YES | YES | |
| Personal Care | YES | YES | |
| HOUSEHOLD CARE | YES | YES | |
| Baby Care | |||
| Feeding | NO | NO | |
| Baby Skin care | NO | NO | |
| Diapers | NO | NO | |
| Baby Hair care | NO | NO | |
| Others | NO | NO | |
| Appliances & Electricals | |||
| Home Appliances | In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice | ||
| Entertainment | NO | YES | If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. |
| Energy & Lighting | NO | YES | In any case pf replacemets, only one replacement shall be provided. |
| Mobiles & Tablets | |||
| Mobiles | NO | YES | |
| Accessories | NO | YES | In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice |
| Gears | YES | YES | If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. |
| In any case pf replacemets, only one replacement shall be provided. | |||
| Health | |||
| Pain Balm | YES | YES | |
| Medical Safety | YES | YES | |
| Thermometeres | YES | YES | |
| KiboPe | |||
| Mobile MoneyData Bundles | NO | NO | |
| Umeme | NO | NO | |
| NWSC | NO | NO | |
| Pay Tv | NO | NO | |
| Gifting | |||
| Gifts | NO | NO | |
| Clothing | NO | NO | |
| Hospitality | NO | NO | |
| Head Wear | NO | NO | |
| Computing | |||
| Laptops | NO | YES | In order to help you resolve issues with your product.,all post sale services for products under warranty are based on valid purchase invoice |
| Computers | NO | YES | If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues. |
| Printers | NO | YES | In any case pf replacemets, only one replacement shall be provided. |
| Accessories | NO | YES | |
| Others | NO | YES | |
| Home & office | |||
| Furniture | NO | NO | |
| Tools | YES | YES | |
| Others | YES | YES | |
| Fashion | |||
| Fragrances | NO | NO | |
| Cosmetics | YES | YES | |
| Clothing | YES | YES | |
| Wallets & HandBags | YÊS | YES | |
| Others | |||
| Automobile | NO | NO | |
| Services | NO | NO | |
| No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. | ||
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
| Category | Conditions |
|---|---|
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including internal components of Product.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product's original packaging/ box should be undamaged. |
The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy:
| Category | Products that can't be returned |
|---|---|
| Baby Care | Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers |
| Cleaning Products | Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder |
| Computer/ Mobile Accessories | Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs |
| Food and Nutrition | Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat, Seafood, Syrups, Vegetables, artificial Sweetener, Milk and other Edible Products |
| Fashion | Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits |
| Footwear Accessories | Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax |
| Gardening Products | Plant Saplings, Plant Seeds and Soil Manure |
| Health Care | Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip, Healthcare accessory, medical treatment and surgical instruments |
| Home Products | Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces, Sprays, paint remover, napkins, cleaning gloves and accessory and spray paints |
| Hygiene | Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care |
| Innerwear | Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests |
| Music Instrument Accessories | Mouthpiece Cap/Pad/Set, Oils and Polish |
| Party Supplies | Balloons, Candles, Cut-outs, marker refills, Decoration articles and Whistles |
| Festive Supplies | Hookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color |
| Personal Care | Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Mens Grooming Accessory, Bindi, Body Art, Makeup Accessory, Body & Skin Accessory, bath and spa accessory, Razors and Blades |
| Pet Supplies | Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs |
| Health & Safety Products | Safety Helmets, Safety Goggle, Safety Gloves |
requirements for returns
